Frequently Asked Questions
Everything you need to know about your Kaleidos beauty experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are Kaleidos products cruelty-free and vegan?
Absolutely. Kaleidos is 100% cruelty-free. The majority of our products are also vegan; please check the specific product page for a full list of ingredients and certifications.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's progress.
What is your return policy?
Due to the nature of cosmetic products and for hygiene reasons, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
My item arrived damaged. What should I do?
We are so sorry to hear that! Please email our customer service team within 48 hours of delivery with your order number and a photo of the damaged item so we can arrange a replacement.